How to purchase the AirAsia Unlimited Pass (Thailand Domestic) How to redeem flights using the AirAsia Unlimited Pass (Thailand Domestic)
Terms and conditions

AirAsia Unlimited Pass (Thailand Domestic)

  1. The AirAsia Unlimited Pass is available for BIG Members within Thailand who are at least 12 years of age on the date of departure and the passenger must be the BIG Member who made the booking. Each AirAsia Unlimited Pass is assigned to one (1) passenger only with one (1) BIG Member account. For the avoidance of doubt, the AirAsia Unlimited Pass is not available for children aged below 12 on the date of departure.
  2. The AirAsia Unlimited Pass is not available to be purchased by travel agencies or any parties other than individual BIG Members. In the event any travel agency or party other than an individual BIG Member purchased the AirAsia Unlimited Pass and subsequently made flight bookings using the AirAsia Unlimited Pass, Thai AirAsia shall have the right to cancel/forfeit such AirAsia Unlimited Pass and the flight bookings, without any liability on the part of Thai AirAsia to such agency, third party or any passenger.
  3. The AirAsia Unlimited Pass cannot be sold, bartered, assigned or transferred to another person. Any attempt to transfer the AirAsia Unlimited Pass or book travel using the AirAsia Unlimited Pass for someone other than the holder of the AirAsia Unlimited Pass will result in immediate forfeiture of the AirAsia Unlimited Pass.
  4. The AirAsia Unlimited Pass is only available to be purchased by BIG Members on airasia.com and AirAsia mobile application.
  5. Upon purchasing the AirAsia Unlimited Pass, the passenger shall have the right to book and fly on Thai AirAsia domestic flights only (not including Island and City Transfer) for an unlimited number of times, subject to full and final payment of any applicable airport charges, taxes and regulatory fees, or other charges applicable.
  6. No BIG Points will be given for the purchase of the AirAsia Unlimited Pass. Use of the AirAsia Unlimited Pass will not earn any BIG Points, and flights flown using the AirAsia Unlimited Pass will not count towards any offers or bonuses. Redemption of BIG Points is also not allowed for the purchase of the AirAsia Unlimited Pass.
  7. When purchasing the AirAsia Unlimited Pass, passengers must ensure their details in the BIG Member account (i.e. name and date of birth) are as per passport or identity card. These details will be used for booking during the redemption process.
  8. The AirAsia Unlimited Pass is non-refundable.

Validity

  1. The AirAsia Unlimited Pass Purchase Period: 10AM, 29 Jun 2020 - 11:59PM, 5 Jul 2020
  2. Redemption period: 29 Jun 2020 - 26 Nov 2020
  3. Travel Period: 20 Jul 2020 - 17 Dec 2020
  4. The AirAsia Unlimited Pass is limited to 100,000 passes on a first-come first-served basis.
  5. The purchase dates, redemption dates, and travel dates of the The AirAsia Unlimited Pass are based on Thailand local time (GMT+7).
  6. The Purchase Period and Travel Period of the The AirAsia Unlimited Pass shall not be extended. Redemption of flight for departure earlier than the applicable Travel Period or later than the applicable Travel Period is not allowed.
  7. For the avoidance of doubt, no refund will be given for any unutilised AirAsia Unlimited Pass purchased.

Redeeming the AirAsia Unlimited Pass

  1. The AirAsia Unlimited Pass cannot be redeemed offline at airport ticket counters, call centres or through travel agents.
  2. Passengers must log in to the BIG Member account to redeem the AirAsia Unlimited Pass on airasia.com/deals or AirAsia mobile application.
  3. Prior to redemption of the AirAsia Unlimited Pass, the passenger shall ensure his details in the BIG Member account are correct. No name change is allowed once the first booking has been made.
  4. A promo code will be provided for each booking under the AirAsia Unlimited Pass.
  5. Each promo code under the AirAsia Unlimited Pass can be redeemed for round trip flights, subject to seat availability. For example, in the event a passenger purchases a return ticket, if the seat is not available on the return flight, the discounted fare generated via the promo code will only apply to one way of the journey. Passengers would need to pay the full fare as displayed on the website for the return journey. For the avoidance of doubt, passengers may also redeem the AirAsia Unlimited Pass for one way flights.
  6. Redemptions are only valid for the base fare and do not include ancillaries, add-ons, airport charges, taxes and regulatory fees, or other applicable charges, if any, which shall be payable by the passenger at the time of booking.
  7. Redemptions are only valid for flights marked “100% Off”. Passengers may choose a different flight, however, the full fare as displayed on the website will be payable.
  8. Redemptions are only valid for Point-to-Point routes and exclude FLY-THRU routes.
  9. The AirAsia Unlimited Pass is redeemable only on all Thai AirAsia domestic flights bearing Carrier Code FD (in both directions)
  10. Booking of flights under the AirAsia Unlimited Pass must be made at least twenty one (21) days before the flight departure date.
  11. Flight redemption is limited and subject to seat availability. A seat may not be available on every flight or day, e.g. due to high demand at times such as weekends, public holidays, school holidays, etc. The AirAsia Unlimited Pass does not guarantee availability on any particular flight. Flight schedules are subject to change without notice to the holder of the AirAsia Unlimited Pass and without liability to Thai AirAsia.
  12. Passengers are allowed to book up to two (2) flights for travel on the same day. No multiple bookings for travel on the same day from the same origin are allowed. Any such bookings are subject to immediate and automatic cancellation.
  13. Passengers are allowed up to three (3) no-shows. In the event a passenger exceeds the number of no-shows permitted, Thai AirAsia shall have the right to cancel/forfeit their AirAsia Unlimited Pass entirely including any future flight(s) booked and/or confirmed, without any liability on the part of Thai AirAsia.
  14. Thai AirAsia shall not be responsible or liable for any damages incurred or suffered by the passenger including but not limited to the following circumstances:
    • The passenger’s purchase, redemption and/or use of the AirAsia Unlimited Pass;
    • The passenger’s inability to redeem the AirAsia Unlimited Pass due to inaccurate passenger details;
    • The passenger’s inability to use the AirAsia Unlimited Pass due to lost or misplaced password; or
    • Unauthorized use of the AirAsia Unlimited Pass.
  15. Passengers are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and/or exit, health and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over.

Confirmation of redemption/booking

  1. Flight booking is confirmed after full payment for the flight is made.
  2. Once the AirAsia Unlimited Pass has been successfully redeemed and booking is confirmed, no changes are allowed to be made to any flight booked using the AirAsia Unlimited Pass.
  3. In the event a passenger’s scheduled flight is cancelled, terminated, diverted, postponed, rescheduled or delayed before the passenger has reached his final destination as a result of a flight cancellation, Thai AirAsia-caused missed connection, flight delay, or omission of a scheduled stop due to circumstances beyond Thai AirAsia’s control or for reasons of safety or commercial reasons, Thai AirAsia shall at its discretion, either:
    • carry you at the earliest opportunity on another Thai AirAsia flight on which space is available at no charge; or
    • refund check-in baggage, meals or seat selections purchased and airport charges/taxes paid.
  4. In the event of no show, Thai AirAsia will refund airport charges/taxes paid only

General terms

  1. The AirAsia Unlimited Pass cannot be combined with any other offers or exchanged for cash or any other products in kind.
  2. Thai AirAsia has the right to reject any claims that do not conform to these Terms and Conditions.
  3. In the event Thai AirAsia detects unusual, irregular, suspicious, unauthorized, fraudulent activity on the purchase or redemption of any AirAsia Unlimited Pass, Thai AirAsia shall have the right to cancel/forfeit such AirAsia Unlimited Pass purchased and subsequently cancel any flight booking made using such AirAsia Unlimited Pass without any liability on the part of Thai AirAsia to any passenger.
  4. These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials regarding the AirAsia Unlimited Pass. In the event of any inconsistency between the terms in this Terms and Conditions and the AirAsia’s Terms & Conditions of Carriage (FD), this Terms and Conditions shall prevail.
  5. Thai AirAsia reserves the right at its absolute discretion to vary, delete or add to any of these Terms and Conditions and/or withdraw the AirAsia Unlimited Pass completely or partially, or substitute or replace the AirAsia Unlimited Pass with another product or program of equivalent value from time to time without any prior notice.
  6. By making a booking, completing the purchaseing and utiliszing the AirAsia Unlimited Pass, the passenger agrees to be bound by thisese Terms and Conditions as well as the Thai AirAsia’s Conditions of Carriage (FD) as may be amended from time to time.
  7. The passenger agrees to hold harmless, defend and fully indemnify Thai AirAsia from and against all losses (including loss of opportunity and consequential loss arising therewith), damages, expenses and all third party actions, proceedings, claims, demands, costs (including without prejudice to the generality of this provision, the legal cost of each other, personal injuries, death, loss or destruction of property, rights of publicity or privacy, defamation), awards and damages that may arise as a result of the use purchase of this AirAsia Unlimited Pass.
  8. This Terms and Conditions are governed by laws of the Kingdom of Thailand and all disputes relating to the AirAsia Unlimited Pass are subject to exclusive jurisdiction of the courts in the Kingdom of Thailand.
Embargo Period
23 - 29 Jul 2020 H.M. King's Birthday (Long weekend)
11 - 16 Aug 2020 The Queen Mother's Birthday
4 - 7 Sep 2020 Substitution for Songkran Day (Long weekend)
9 - 14 Oct 2020 King Bhumibol Adulyadej Memorial Day (Long weekend)
22 - 27 Oct 2020 Chulalongkorn Day (Long weekend)
29 Oct - 3 Nov 2020 Loykratong Festival*
19 - 22 November 2020 Long weekend
3 - 15 Dec 2020 King Bhumibol Adulyadej's Birthday Anniversary and Constitution Day (Long weekend)
*Flight redemption for traveling during Loykratong Festival Embargo period is applicable for Bangkok (Don Mueang) to Phuket, Krabi, Buriram, Nakhon Si Thammarat, Trang, Narathiwat, Chumphon, Ranong / Pattaya (U-tapao) to Udon Thani, Hat Yai / Hat Yai to Khon Kaen / Phuket to Pattaya (U-tapao), Udon Thani, Khon Kaen
FAQ

1. What is AirAsia Unlimited Pass?
AirAsia Unlimited Pass allows you to redeem unlimited point-to-point flights of Thai Airasia to domestic destinations in Thailand.

2. What is a point-to-point flight?
A point-to-point flight is a direct flight without any connecting flight (Fly-Thru), and not including island and city transfer.

3. When can I purchase AirAsia Unlimited Pass?
You can purchase AirAsia Unlimited Pass from 29 Jun 2020, 10.00AM (GMT+7) to 5 Jul 2020, 11:59PM (GMT+7) or until passes are sold out.

4. When should I make a flight booking using AirAsia Unlimited Pass?
Once you purchase the AirAsia Unlimited Pass, you can use the promo code to book flights on airasia.com or the AirAsia App through AirAsia Deals. Your booking must be made at least 21 days before the departure date and the last available booking date will be 26 Nov 2020.

5. When is the travel period?
You can select flights from 20 Jul 2020 - 17 Dec 2020

6. Are AirAsia Unlimited Pass promo codes applicable to all routes?
The promo code is applicable to only domestic flights within Thailand with carrier code FD only (not including island and city transfer)

7. Are there any fees and charges that I will need to bear for flight redemptions made using the AirAsia Unlimited Pass?
Flight redemptions using the AirAsia Unlimited Pass are only valid for the base fare and do not include optional add-ons, airport charges, taxes and regulatory fees, or other charges, if any, which shall be payable by the passenger at the time of booking.

8. How can I redeem a flight in AirAsia Unlimited Pass?

  1. Visit airasia.com/deals or the AirAsia App and click on the ‘Deals’ tab
  2. Must log in with your BIG Member account
  3. Click on ‘My Purchases’, then click on the AirAsia Unlimited Pass
  4. Click on ‘REDEEM’ to apply your unique promo code, and then land on the flight search widget on airasia.com
  5. Search for flights
  6. Choose flights marked ‘100% off’ which is applicable under this pass
  7. Make payment to complete your booking
  8. Enjoy your deal!

9. What if my BIG Member account information does not match my travel documents/passport?
You will need to modify your given name and surname at My account before you make any flight booking or redemption. Upon first flight redemption, you will not be allowed to change your name.

10. Can I book flights for other passengers using my AirAsia Unlimited Pass?
AirAsia Unlimited Pass is tied to your individual BIG Membership. You can only book for yourself and cannot select multiple passengers when making a booking using the AirAsia Unlimited Pass promo codes.

11. Can I book multiple flights to travel on the same day?
Yes, you can book up to two (2) flights for travel on the same day. However, multiple bookings for the same travel day from the same origin of departure are not allowed.

12. What happens if I missed my flight?
You are allowed a total of 3 no-shows. Once you’ve exceeded this amount, AirAsia reserves the right to cancel/forfeit your AirAsia Unlimited Pass.

13. Can I buy AirAsia Unlimited Pass as a gift? No, the Buy As A Gift option is not applicable on AirAsia Unlimited Pass.

14. Can anyone purchase AirAsia Unlimited Pass?
AirAsia Unlimited Pass is available for all BIG Members within Thailand. Passengers must be 12 years and above on the day of departure to travel.

15. Can I earn & redeem BIG Points when I purchase AirAsia Unlimited Pass?
No, you can’t earn & redeem BIG Points when you purchase AirAsia Unlimited Pass.

16. Is my purchase of AirAsia Unlimited Pass transferable and refundable?
No, the purchase of AirAsia Unlimited Pass is non-transferable and non-refundable.

17. Can I change my flight to avoid no show?
No, changes of flight booking is not allowed.

18. How can I get a receipt for my purchase?
You will receive a receipt via email upon purchase.

19. I did not receive an email of AirAsia Unlimited Pass confirmation
Please check your Spam mailbox.

20. What are the payment methods for AirAsia Unlimited Pass?
You can use a credit/debit card to purchase only.

21. I can’t make a payment! What should I do?
If you received message of 'Payment Unsuccessful', please check your bank record if there's any deduction. If there's deduction, please re-login and check your account under 'My 'Purchases'. If payment not deducted, you may proceed to re-purchase with another credit / debit card.

22. What should I do if I am double charged?
If you are double charged for your purchase, please contact us via AVA. Send us the supporting document, once we have verified and confirm the double charges error. A refund will be done within 30 days

23. I have bought an AirAsia Unlimited Pass, how do I purchase a flight for my infant/ children below 12 years old?
For 9 days old to under the age of 2 (24 months) years old* :

  1. Go to airasia.comand login as a member.
  2. Go to 'My Bookings' and click on ‘Manage’ for the particular booking.
  3. Click on 'Manage booking'.
  4. Scroll to the guest details section and click on 'Add infant' for the particular passenger.
  5. Fill in the following details: Name, Gender, Date of Birth.
  6. After adding the infant, click on ’Confirm changes'.
  7. Complete payment. You will be subjected to an infant fee as provided for in the fee schedule.
For children below 12 years old* :
You need to visit our sales office to make a separate booking for your child. Kindly bring along your itinerary and the child's original identity card or passport for verification and booking purposes.
*on the day of departure

24. How do I refresh promo code after the first flight redemption on Deal?
Clear your Internet Cache and log-in at airasia.com/deals and click 'My Purchases'. Click 'Generate new code' to refresh the promo code

25. I have two BIG accounts. Can I use the AirAsia Unlimited Pass on my second account if I merge them together?
Yes, please contact us via AVA and we will merge your accounts so you could make use of your AirAsia Unlimited Pass.

26. I can't view my AirAsia Unlimited Pass. Where can I see it?
Clear cache on your search engine first and log-in again at airasia.com/deals. Click on 'My Purchases', if you still can't see it, check with your bank if the payment was confirmed.

27. The promo codes are all invalid.
Clear cache on your search engine first and log-in at airasia.com/deals. Click on 'My Purchases' then, 'Generate new code' to refresh the promo code.

28. How do I purchase Value Pack, Premium Flex, Tune Protect insurance and other add-ons?
You may pre-book Value Pack (Baggage, Meal, Seat selection), Premium Flex or Tune Protect travel insurance before departing to the airport. Go to airasia.com, ‘My Booking’ and key in your ‘Booking Number’ to add-ons.

29. Can I reschedule my flight after it has been successfully redeemed and fully paid?
Once the AirAsia Unlimited Pass has been successfully redeemed and booking is confirmed, no changes are allowed to be made to any flight booked using the AirAsia Unlimited Pass.

30. Will a Receipt be issued after purchasing the AirAsia Unlimited Pass?
The receipt or invoice is attached in the email confirmation we sent. Please check your spam mailbox if it's not in your main inbox.

31. How to purchase the AirAsia Unlimited Pass?

  1. Visit airasia.com/deals or the AirAsia App and click on the ‘Deals’ tab.
  2. Must log in with your BIG Member account.
  3. Click on ‘AirAsia Unlimited Pass (Thailand Domestic)’ to view the offer.
  4. View AirAsia Unlimited Pass FAQ and T&C to learn how to use the Pass.
  5. Click on 'Purchase now'.

32. How do I request for a tax invoice?
You may request for Tax Invoice through AVA. Our finance department will generate a Tax Invoice for you. Please note that it will take 15 working days for you to receive your tax invoice.

33. Can I use my Credit Account to purchase an Unlimited Pass?
Your Credit Account cannot be used to purchase the AirAsia Unlimited Pass. However, you can use your Credit Account to pay for flight redemption's taxes, fees, and additional charges.